We recommend users to move to the latest version, ServiceDesk Plus 9401 build released on 13 February, 2018 Migrate from Build 9300, 9301. 9334 to 9335 Migrate from Build 9334, 9335 to 9400 Migrate from Build 9400 to 9401 Customers using build 9300, 9301. 9334 can install this Service pack for migrating to the latest build to address the listed issues. Customers using build 9334, 9335 can install this Service pack for migrating to the latest build to address the listed issues.

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Customers using build 9400 can install this Service pack for migrating to the latest build to address the listed issues. Important Note If you are using a build earlier to 7612, follow to upgrade to the latest version. Check out what is coming in future releases: Instructions to apply the Service Pack / Hotfix in Windows The following instructions is to upgrade ServiceDesk Plus.

Service Packs

Step 1: Stop ManageEngine ServiceDesk service. Step 2: Take a backup of the existing build for security reasons. From command prompt, move to ServiceDesk Plus-Home bin directory and execute backUpData.bat.

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Service Packs

This will start the backup. CmdServiceDesk Plus Home bin cmdbackUpData.bat where, ServiceDesk Plus Home - C: ManageEngine ServiceDesk NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in ServiceDesk Plus Home directory. Step 3: Download the hot fix or ppm file from the link provided below, Step 4: Go to ServiceDesk Plus Home bin and execute the file UpdateManager.bat. A Java UI pops up where you can browse for the location of the hot fix and click install to start the installation process. Cmd UpdateManager.bat to find the Instructions to apply the Service Pack/Hotfix in Linux How can I find the Build Number of ServiceDesk Plus?. In the ServiceDesk Plus web client, click the 'About' link on top right of the page.

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You should see the Build number mentioned on the top right of the page. Check the following image guide to locate the build number.